Shipping & Returns

Shipping

ALL Items are made to order, which means that there is a 2-5 day lead time from when you place your order to when it is shipped from our Workshop. You want it nice and toasty fresh, trust us!

We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.

All postage is based on WEIGHT.

DOMESTIC

Delivery is via Australia Post or if you like you may pick up from our workshop in Sydney, Australia (helpful for large orders). Postage price is based on weight and the packaging is recycled where possible. If there is any delay in production or delivery we'll let you know.

INTERNATIONAL 

Shipping for international orders (outside of Australia) is calculated at the time of checkout. If you choose to ship via SEA MAIL (Except Asia Pacific), this may take a little while to reach you (1-3 months) If you would like Air-mail this will arrive within 3 to 10 days of shipping. 

Unfortunately once a package leaves our workshop we not have control over how fast it moves. We have been on the receiving end for online shopping and know how excruciating the wait is! We will try to help if we can so please contact us if you feel something may have gone wrong and we will try to chase it up for you.

 

Returns Policy

You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.